Customer Service Representative
Los Angeles
Future Opening: Customer Service Representative
Full Time • Los Angeles
Responsive recruiter
Benefits / Perks:
- Monthly performance bonuses
- Paid time off
- 401(k) employer match
- Insurance: medical, dental, vision
- Opportunity for advancement
- Birthday celebrations
- Social events
Company Culture:
We’re a diverse, upbeat team that values kindness, respect, honesty, accountability, and teamwork. Our office vibe is casual and friendly, but we take our work seriously—we’re here to deliver the best customer service our customers have ever had.
Responsibilities:
We’re a diverse, upbeat team that values kindness, respect, honesty, accountability, and teamwork. Our office vibe is casual and friendly, but we take our work seriously—we’re here to deliver the best customer service our customers have ever had.
Responsibilities:
- Respond promptly to customer emails, phone calls, and live chats with clear, professional, grammatically correct communication
- Identify customer needs, ask effective clarifying questions, and provide accurate, helpful solutions
- Troubleshoot common issues and follow written procedures for a variety of support topics
- Resolve customer concerns with a customer-first mindset; you’ll be empowered to “make it right”
- Document all customer interactions clearly and thoroughly
- Enter orders and update customer/order details accurately in our systems
- Escalate complex issues when needed and follow through to completion
Qualifications:
- High school diploma/GED
- Prior experience as a Customer Service Representative, or in a similar role
- Strong computer skills and comfort working in browser-based systems and Microsoft Office 365
- Excellent written communication skills and professional phone etiquette
- Strong active listening skills and the ability to stay calm with frustrated customers
- Strong problem-solving ability and good judgment
- Highly organized with the ability to prioritize tasks and manage time effectively
Job Summary:
You will join a small, tight-knit team maintaining our 5-star Google reviews. You will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have an excellent customer service experience with our company. You are encouraged to apply if you are articulate, computer savvy, and genuinely enjoy helping customers
You will join a small, tight-knit team maintaining our 5-star Google reviews. You will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have an excellent customer service experience with our company. You are encouraged to apply if you are articulate, computer savvy, and genuinely enjoy helping customers
Compensation: $22.00 per hour
Welcome to Sun Data Supply!
Sun Data Supply takes pride in offering the highest quality ink and toner cartridges to the business community. Our commitment to offering our customers a choice of high quality compatible and remanufactured cartridges, coupled with world-class customer service has made us one of the fastest growing companies in the industry.
Unlike our competitors that sell one manufacturer's cartridges, we shop between all of the leading manufacturers to find you the best combination of price and quality. However, our commitment to you - our valued customer doesn't end there. We continue to shop for you to make sure you're always getting the best possible deal.
At Sun, we realize that you have many choices of where to buy your imaging supplies. Sun wants to be your first and best choice for those products.
For years we've been saving money for major organizations: The U.S. Department of Labor, Johns Hopkins University, The National Archives in Washington D.C., AT&T, Comcast, Dollar Rent-A-Car, Marriott International, and Whole Foods Markets - just to name a few.
(if you already have a resume on Indeed)